Returns & Exchanges

If you aren’t happy, we aren’t happy.

We will gladly return regularly priced merchandise that is post-marked within 10 days after merchandise is received for a full refund back to the original form of payment, or we can exchange the item.  If we receive merchandise after 10 days but within 30 days, a store credit will be issued. We will not accept any returns after 30 days. All Sale items are final sale. Returns are contingent upon the item being unworn and in its original box and with original tags and are subject to a 15% restocking fee. Shoes must have the original box they came in. If you are purchasing a gift for someone during our Holiday season (October - December) all gifts can be exchanged until January 15th.

You can download a return form here.

Returning Merchandise:

All sale items are final sale and not eligible for return. Item(s) should be mailed back in a proper shipping box with the merchandise and return/exchange form provided. If you would rather us email a shipping label to you instead of purchasing a shipping label from a USPS storefront, please email; if we purchase a shipping label on your behalf $8 will be deducted from your order amount. We only provide return labels on returning merchandise, NOT exchanges. Please, do not attach any shipping label or tape to the shoebox or the merchandise will not be accepted for a refund and will be mailed back.  In the unlikely event an item should be returned to the customer, the customer will be responsible for return shipping costs. All returns are subject to a 15% restocking fee. 

Exchanging Merchandise:

Fill out return/exchange form indicating the item you want to exchange.  Mail merchandise back with the return/exchange form.  Once received, we will exchange the item and return it to you! Please do not send a check or cash for any difference.  If there is a difference, we will be in contact for payment. For exchanged merchandise we require customers to be in charge of purchasing their own shipping label.

** Restocking Fee is based on the condition of the returned merchandise being unworn, in its original, undamaged box, with original tags. We’re a small business and the fee is simply to help us recover some of the expense for original packaging and our return process.

 J.Cole Shoes inspects all shoes and boots prior to shipping; if your purchase has a slight variation in color or design, please note, no two shoes or boots are the same and some shoes and boots are distressed by design by the manufacturer. All shoes are shipped from our brick-and-mortar store and may have been tried on, but not worn. Our concrete floors, especially on leather-soled shoes, may cause the bottoms of shoes to become darkened.