Returns & Exchanges

Returns
These policies cover online sales only.

Unworn merchandise may be refunded in the original method of payment, subject to the following:

• Final sale items are not returnable or exchangeable. These items are marked “final sale” and/or are marked down 33% or more.
• Returns must be postmarked within 14 days of receipt for a full refund.
• After 14 days returns will automatically be issued a merchandise credit for the current selling price.
• Returns made after 30 days will not be accepted; Footwear returns must be sent in a proper shipping box with the original shoebox inside. Do not tape or attach the label to the shoebox. Returns with shipping tape or labels attached will be charged a 10% restocking fee.

Size Guidelines

Exchanges

We are glad to exchange unworn items, depending on availability.

Exchanges will not be made for items returned after 30 days. Customers are responsible for return shipping charges only. J.Cole Shoes will pay to ship the new item (domestic customers only). International exchanges will be handled on a case by case basis. Please do not send cash or checks to pay for the difference of an exchange. We do not except personal checks. The difference of the exchange will be charged or refunded to the credit card used to make the original purchase. Footwear exchanges must be sent in a proper shipping box with the original shoebox inside. Exchanges with shipping tape or labels attached directly to the shoebox will be charged a 10% restocking fee.

International Returns & Exchanges 

All international returns are to be returned to J.Cole Shoes witin 14 days upon receipt of the order. The shipping charges for international returns and exchanges are to be paid by the customer. All duties, taxes, or fees required to be paid for returned items, outside of the United States are the sole responsibility of the customer.

All sale items are a final sale. 

In-Store Returns

Items may be returned to J.Cole Shoes, Tulsa, OK store location. In-store returns must be made within 10 days of receipt.

Order / Credit Card Issues
We hold product of declined orders for 24 hours. If there is a problem with your order we will email you for further information or verification. If you do not respond within 24 hours of that email, we will return the product to our inventory.

Pre-Authorization
As a measure of credit protection, J.Cole Shoes pre-authorizes its orders to verify funds and card owner identity. If you are using a debit card to place your order, the card processor may reserve those funds prior to our ringing of the sale. When we ring your order at time of shipment, that hold is released. Due to the two to four business days banks require to reverse holds, this may appear as a double-billing. You are only charged once for your order.

Sales Tax
J.Cole Shoes charges 8.517% sales tax on orders shipped to destinations within Oklahoma.

Customer Service 
For product or shopping assistance at anytime send us an email, or call 918.392.3388 Monday thru Friday from 9 am to 5 pm CST.